Profile shows your own Console account: your email, your KYC information and the image that appears next to your name. You fill in and submit your KYC information here for review by an identity manager in your organisation, and you see where that review stands. Users describes the review. The page never shows or edits anyone else's account.
KYC, know your customer, is the identity check a regulated asset relies on. Your participant is the platform's record of you, and its on-chain identity is the record that regulated tokens check. Approving your information does not add the KYC verification. When your identity is registered and the approved information has a country, the approval adds a Residence verification for that country, issued by your organisation's identity. A verification issuer, the person in your organisation who signs verifications, then adds the KYC verification to your participant's on-chain identity, or a connected compliance provider adds it from its own check. Regulated tokens check that on-chain verification. Your Console name and password play no part in it. A token that requires the KYC verification refuses to send its tokens to a wallet without it.
The page shows the Information card, which holds your KYC information, with the “Profile image” card and the “Email” card beside it. Under single sign-on, a “Name” card shows your name read-only. Your password and transaction PIN are on Security. When your organisation offers more than one language, you pick yours from the account menu. An organisation owner sets the languages on Languages.
The Profile page with the “Information” card beside the “Profile image” and “Email” cards.
Steps
For a first submission, fill in the fields and select Save, then create a draft, upload your documents and select “Submit for review”. Saving complete fields sends the changed fields to a reviewer, and submitting a draft sends your documents. Each becomes a version a reviewer decides. To correct a field after a request for changes, a save alone is enough.
Fill in your information
The Information card lists these fields, in this order:
- First name
- Last name
- Country of residence
- National ID
- Identity details, a section with “Date of birth” and “Residency status”
- any profile sections your organisation defines
A date of birth must be a real date that is not in the future. If you clear “First name”, Save stays disabled.
Enter or correct your details, then select Save. “Save” is enabled only when a value differs from what is saved, and only the changed values are sent. The Console confirms with “Profile saved”. Once your first and last name, country of residence, national ID and every required field are filled in, each save sends the changed fields to a reviewer: the status badge reads “To review” and the fields lock until the review finishes. You can still create a draft and add documents while that review runs.
Some fields cannot change:
- While a version is under review, every field is locked with “This version is under review. You can edit your information again once the review finishes.”
- While your latest version is the approved one, the values are read-only with “This KYC-approved value cannot change. Contact support to request an update.” When your organisation sends your profile back for a new KYC check, you can edit it again.
- A field your organisation marks immutable reads “This value is immutable and cannot change.” once it is filled in.
Each field you changed shows “Waiting for review” until a reviewer decides it, then “Approved” or “Changes requested”. When a reviewer asks for a change, the field shows “Requested change:” followed by the reviewer's note.
Add documents and submit for review
Under “Identity documents”, select Create new draft when you have no draft. The draft starts from your latest version. “Create new draft” and uploads stay disabled while you have unsaved field changes, so select “Save” first.
For each document, pick its type under Document type: “Passport”, “Driver's License”, “National ID Card”, “Proof of Address” or “Other Document”. Then drop or browse for the file, and confirm that it appears in the document list.
Before you submit, check every field and document: once submitted, the version is locked until the review finishes. Select Submit for review. The Console confirms with “KYC submitted for review”, and the status badge on the “Information” card reads “To review”.
Set your profile image
The “Profile image” card sets the image that appears next to your name across the platform. Select Upload image and choose a PNG, JPEG or WebP file of at most 5 MiB and at most 2048 by 2048 pixels. The browser checks the file first and explains a refusal, such as “The file is larger than 5 MiB.” It then converts the image into two square PNG sizes, and the new image replaces the old one at once.
After an upload, the card offers “Replace image” and “Remove image”. Remove image stops using your upload immediately and shows your ENS avatar or the generated mark instead.
The line under the image says which image is in use. Without an upload, the platform shows the ENS avatar of your wallet when it has one. ENS is the naming service that can attach an image to a wallet address. Otherwise it shows a generated mark with your initials.
When the deployment has ENS configured, Refresh from ENS reads your wallets' avatars again. It says when the address has no avatar, when the stored avatar is current, when the hourly avatar budget is spent, or when a platform administrator suppressed the address's avatar. You can refresh the same address again 10 minutes after the last refresh. A refresh tried sooner disables the button and shows “Available again in about N minutes.”
Change your email
The Email card shows your address in “Current email”. When email changes are on for your deployment, enter the new address in “New email” and select “Save”. The Console says “Please check your email to verify the change.”
An email change needs a sign-in within the last 5 minutes and a verified current address. If either is missing, the Console answers “Request failed”. If your current address is not verified, verify it first. Then sign out, sign in again and repeat the change within 5 minutes.
The platform first sends a confirmation link to your current address. Opening it sends a verification link to the new address, and your email changes only when you open that second link while signed in to the same account. When another account already uses the new address, the Console still says “Please check your email to verify the change.” but sends no link.
When email changes are off, the card says “Email changes are disabled in this environment.” Under single sign-on, it says “Your email is managed by your identity provider.”
How a review moves
Each save and each submitted draft is a version. Until your information is complete, the badge reads “Incomplete”. A complete save or a submitted draft makes it “To review”, and a reviewer then decides it. When the reviewer approves, the badge reads “Approved”. When the reviewer rejects the version or asks for changes, or your organisation needs your information checked again, the badge reads “Update required” and the fields carry the reviewer's notes. To act on it, correct the fields and select Save, or create a new draft, upload the documents and submit it. A version a reviewer has already decided stays as it was.
A new submission does not touch what is already approved. Your participant keeps the verifications already issued from an earlier approved version. A draft or a version under review never suspends them.
The card lists your earlier versions under Version history, taken from your 10 newest versions, each with its status in the history's own labels, such as “Under Review”, “Approved” or “Rejected”. These history labels are capitalised differently from the badge in the card header. The list leaves out your newest version and drafts, so a version shows there once a newer one replaces it. The row of your approved version carries a “Current” marker once a newer version replaces it. “View Details” opens a version in a side panel.
Troubleshooting
A field is greyed out and I cannot edit it
The note under the field says why: the version is under review, the value is already approved, or the field is immutable. Under single sign-on, your name and email are managed by the identity provider. A fixed email can also mean that email changes are off for your deployment.
I cannot upload a document
Uploads need a draft version and no unsaved field changes. Select “Save” first, then Create new draft if no draft exists. Files must be JPEG, PNG, WebP or PDF and at most 25 MiB.
My submission was rejected or sent back for changes
The badge reads “Update required”. Read the reviewer's notes on the fields, correct the information and select Save. To replace documents, create a new draft, upload them and submit it. The reviewed version does not change.
My participant's identity still shows unverified after I submitted
When your identity is registered, approval adds a Residence verification. Any other verification needs an issuer to issue it. Check the status badge on this page. My participants and On-chain identity explain how a verification shows against your participant.
My profile image upload is refused
The card names the reason: only PNG, JPEG or WebP files, at most 5 MiB, at most 2048 by 2048 pixels, and an image the browser can read. A failed upload leaves your current image in place.
Frequently asked questions
Can I keep more than one KYC draft at a time?
No. You hold one draft at a time. Create new draft starts a draft from your latest version and leaves that version unchanged.
Does my Console name change my verified legal name?
No. Your verified name is the first and last name in the last KYC version a reviewer approved. Your Console name is not part of it.