Configure trusted issuers
Configure trusted entities who can issue verifications for compliance.
This guide explains how to configure trusted issuers - entities authorized by your organization to issue verifications that are automatically recognized for compliance purposes.
Prerequisites
- Verification Policy Manager role or equivalent permissions
- Understanding of your compliance requirements
- Identified entities who will issue verifications
About trusted issuers
Trusted issuers are entities authorized by your organization to issue verifications that are automatically recognized for compliance purposes. For background on how the verification system works, see Compliance Overview.
Organization-specific trust
Trust relationships are specific to your organization. An issuer trusted by Organization A may not be trusted by Organization B for the same verification topics.
Configuring trusted issuers
Access verification settings
Navigate to Platform Settings > Verification Topics & Issuers. The page shows current verification topics and existing trusted issuers with their identity address, assigned topics, and an actions menu.
Add new trusted issuer
Click Add trusted issuer to start the configuration process.
Select issuer
Choose who will be the trusted issuer by selecting an existing user from the dropdown or entering a valid identity address manually. The user must have completed onboarding and have an on-chain identity.
Identity address required
Trusted issuers are registered based on their identity address, not their EOA (wallet address). The issuer must have a deployed on-chain identity contract.
Already a trusted issuer
If the user is already listed as a trusted issuer, use Edit topics from the trusted issuers table to update their topic assignments instead of adding them again.
Choose verification topics
Select which verification topics this issuer will be trusted for using the multi-select dropdown. Consider the issuer's expertise and authority when assigning topics.
Multiple issuers
Multiple issuers can be trusted for the same topic, providing redundancy and flexibility in your verification process.
Review and add issuer
Click Continue to see the summary, then click Add issuer. Enter your PIN when prompted to authenticate the on-chain transaction that registers the trust relationship.
Verify trusted issuer
After the transaction confirms, the new issuer appears in the trusted issuers list and can immediately begin issuing verifications for the assigned topics.
Managing trusted issuers
Update issuer topics
To modify which topics an issuer is trusted for:
- Find the issuer in the trusted issuers list
- Click the three dots (...) in the Actions column
- Select "Edit topics" from the dropdown
- Modify topic selections using the multi-select dropdown
- Save changes with PIN authentication
Remove trusted issuer
To revoke an issuer's trusted status:
- Find the issuer in the trusted issuers list
- Click the three dots (...) in the Actions column
- Select "Remove issuer" from the dropdown
- Confirm removal with PIN authentication
Impact of removal
Removing an issuer doesn't invalidate existing verifications but prevents new ones. Existing verifications remain valid until expiration.
Best practices
Issuer selection criteria
Choose trusted issuers based on:
- Authority - Legal or professional standing
- Expertise - Knowledge of verification area
- Independence - Avoid conflicts of interest
- Reliability - Consistent and accurate
Topic assignment principles
- Segregation - Separate issuer types by domain
- Redundancy - Multiple issuers for critical topics
- Specialization - Match expertise to topics
- Compliance - Follow regulatory requirements
Operational considerations
- Regular audits - Review issuer activities
- Rotation - Periodically update issuers
- Training - Ensure issuers understand responsibilities
- Documentation - Record issuer selection rationale
Troubleshooting
| Issue | Solution |
|---|---|
| Cannot add issuer | • Verify issuer has on-chain identity • Check your Verification Policy Manager role • Ensure issuer has Verification Issuer role |
| Topics not appearing | • Confirm transaction completed • Refresh the page • Check contract deployment |
| Verifications not trusted | • Ensure issuer is registered for topic • Verify verification hasn't expired • Check verification data integrity |
Integration with compliance
Trusted issuers work with:
- Verify KYC - Issue identity verifications
- Token compliance modules - Enforce verification requirements
- Transfer restrictions - Gate transactions on verifications
Related guides
- Compliance Overview - Complete compliance reference
- Verify KYC - Using verifications
- Add Administrators - Grant Verification Issuer role
- Create Asset - Configure compliance modules
Compliance templates
Learn how to create, configure, and manage compliance templates for your digital assets. Templates let you define reusable compliance rules that can be applied across multiple assets.
Manage KYC data
Review, approve, reject, or request updates to user KYC submissions as an Identity Manager.