Review and manage KYC submissions in DALP

Review, approve, reject, or request updates to user KYC submissions as an Identity Manager.

This guide explains how Identity Managers review and manage KYC (Know Your Customer) submissions from users. Managing KYC data is a prerequisite step before issuing on-chain KYC verifications.

Prerequisites

Identity Manager role or equivalent permissions
Understanding of your organization's KYC requirements
Access to the Participants section

About KYC management

Users complete their KYC profiles with personal information and supporting documents, then submit for review. As an Identity Manager, you review these submissions and take one of three actions:

Action	When to use	Result
Approve	All information is correct and complete	User profile is approved, ready for verification
Reject	Submission has fundamental issues	User must correct and resubmit
Request update	Minor issues or additional information needed	New draft created with your feedback for user

Reviewing KYC submissions

Access user KYC data

Navigate to Participants > Users and select a user. On the user detail page, find the KYC section in the sidebar or click the KYC status tile.

View submission details

The KYC detail page shows all version history for the user. Click any row to open the version details sheet showing:

Personal information (name, date of birth, country, residency status, national ID)
Uploaded documents with download links
Submission timestamp and status
Previous review notes or rejection reasons

KYC version detail sheet

Review documents

Download and examine each uploaded document. Verify that:

Documents are legible and complete
Information matches the form fields
Documents are current (not expired)
Document types match requirements (government ID, proof of address)

Take action

Based on your review, choose one of the three actions available in the version detail sheet.

Approving submissions

When a submission meets all requirements:

Open approval dialog

Click Approve in the version detail sheet. The approval dialog opens.

Enter any internal notes about the approval. These notes are stored for audit purposes. Note: Depending on your organization's configuration, these notes may be visible to the user, so avoid including sensitive internal information.

Confirm approval

Click Approve to confirm. The submission status changes to Approved and the user can proceed to receive on-chain verifications.

After approval, follow Verify KYC to issue the on-chain KYC verification.

Rejecting submissions

When a submission has fundamental issues that require complete correction:

Open rejection dialog

Click Reject in the version detail sheet. The rejection dialog opens.

Provide rejection reason

Enter a clear explanation of why the submission is rejected. This message is shown to the user, so be specific about what needs to change. Minimum 10 characters required.

Example reasons:

"Document is expired. Please upload a current passport or national ID."
"Name on document does not match the name entered in the form."
"Proof of address document is illegible. Please provide a clearer scan."

"Please add a proof of address document (utility bill or bank statement from the last 3 months)."
"Date of birth appears incorrect. Please verify and update."
"Please upload the second page of your passport showing the signature."

Submit request

Click Request update to confirm. A new draft version is created for the user with your feedback displayed. The user can edit and resubmit.

Version history

The KYC detail page shows the complete version history for each user:

Column	Description
Version	Sequential version number
Status	Current status (draft, submitted, approved)
Submitted	When the version was submitted for review
Reviewed	When and by whom the version was reviewed

Click any row to view full details including documents and review notes.

Integration with verification workflow

KYC data management is part of the broader user onboarding workflow:

User completes onboarding - Creates wallet and on-chain identity
User provides KYC data - Fills profile and uploads documents
Identity Manager reviews - Approves, rejects, or requests updates (this guide)
Identity Manager registers user - Adds user to identity registry
Identity Manager verifies KYC - Issues on-chain verification

See Onboarding runbook for the complete workflow.

Best practices

Review consistency

Apply the same standards to all submissions
Document your organization's specific requirements
Consult with compliance team for edge cases

Clear communication

Provide specific, actionable feedback
Reference exact documents or fields that need attention
Explain why information is insufficient, not just that it is

Timely processing

Review submissions promptly to avoid delays
Use request update for minor issues rather than full rejection
Batch similar reviews when possible for efficiency

Audit trail

Add notes to approvals explaining verification steps taken
Keep records of document verification methods
Maintain consistent documentation standards

Troubleshooting

Issue	Solution
Cannot see KYC section	Verify you have Identity Manager role with KYC read permissions
Cannot download documents	Check browser permissions for downloads. Try a different browser if issues persist.
Approve/Reject buttons disabled	Only submitted or under review versions can be actioned. Draft versions must be submitted by the user first.
User not receiving feedback	Confirm the action completed successfully. Check user can access their profile page.
Cannot find user submission	Use the search function in Participants. Verify the user has submitted (not just saved a draft).

Provide KYC Data - How users complete their KYC profile
Register User - Register users in the identity registry
Verify KYC - Issue on-chain KYC verifications after approval
Onboarding Runbook - Complete user onboarding workflow
Configure Trusted Issuers - Set up verification permissions

Manage KYC data